The six systems a one-person business actually runs on, how to set them up in an afternoon, and a one-page operations map to fill in.
Read the guide →A one-page AI governance policy for a solo business, written in about an hour. Six steps, a copy-paste policy template covering tools, da...
A five step process for handling a difficult client, with the exact wording to send in the six situations that actually recur: scope cree...
NPS and CSAT compared side by side: what each one measures, how they are calculated, what counts as a good score, and which to use in a b...
A copy-paste data processing agreement template covering all eight terms GDPR Article 28(3) requires, plus how to tell whether you need o...
The seven stages of a client onboarding process for a business of one, what to send at each, the failure each one prevents, a copy-paste ...
A copy-paste meeting agenda template built around outcomes and time budgets, with four variants for client check-ins, kickoffs, weekly re...
Three guides a week, condensed into one Sunday letter with the numbers pulled out. No sequences, no upsells, no pitch.
Everything scattered across the site, in one download, kept current.
The three tools on this site ask for nothing and never will. This download is the exception, because it is the only thing here that has to be kept current: the benchmark is repriced every quarter, and a stale price is worse than none.